Grievance Redressal

This is the formal route for consumer and privacy complaints relating to noirx.lol or a NOIRX Coffee order.

Grievance Officer

How to complain

Send your order number (if applicable), registered phone number, a clear description of the issue, supporting photographs/documents where relevant, and the resolution you are requesting. Put “Grievance” in the email subject where possible.

Timelines

We aim to acknowledge a consumer grievance within 48 hours of receipt and to resolve it within one month, consistent with the Consumer Protection (E-Commerce) Rules, 2020. If additional information is reasonably required, we may request it while continuing to work on the complaint.

External remedies

You may also use the National Consumer Helpline or approach a competent consumer commission/court in accordance with applicable law. Nothing on this website requires you to waive a statutory consumer remedy.