Terms & Conditions

These terms govern use of noirx.lol and purchases from NOIRX Coffee.

Last updated: 30 September 2026

1. Merchant

NOIRX Coffee is the trade/brand name used on this website. The website operator and merchant is Prateek Vats, E-91 New Palam Vihar, Bajghera, Gurugram, Haryana 122017, India. Support: vanshboon@gmail.com / +91 93549 08305.

2. Acceptance and eligibility

By using the website or placing an order, you agree to these terms. You must provide accurate contact and delivery information and must be legally capable of entering into the transaction or act through a lawful guardian/authorised person.

3. Products and descriptions

We sell roasted coffee and related pack/grind variants shown in the catalogue. Coffee is an agricultural product, so natural variation in colour, aroma and flavour can occur. Images are representative product illustrations. Origin, process, roast, net quantity, price and available grind options are displayed before purchase.

4. Prices, MRP, taxes and discounts

Prices are in Indian rupees. The product page identifies MRP and selling price; where they are the same, there is no promotional discount. Displayed selling prices are configured as inclusive of applicable taxes. Any shipping charge is shown separately in the cart before payment. The final payable amount shown immediately before payment controls the order.

5. Orders

Adding an item to cart does not reserve stock. An order is accepted after successful payment/verification and confirmation by us. We may reject or cancel an order for genuine stock, pricing, fraud, legal or delivery-serviceability reasons; if payment has been received for an order we cancel, the eligible amount will be refunded to the original payment method.

6. Payment

Available payment methods are shown at checkout and may include UPI, cards, net banking or other methods through an authorised payment provider. Payment credentials such as UPI PIN, CVV and net-banking password should only be entered in your bank/UPI app or the payment provider interface. Payment is subject to the provider/bank's processing and security checks.

7. Shipping

Orders are roasted to order and are normally dispatched within 3 working days. Typical delivery is 3–7 working days after dispatch to serviceable Indian pin codes. Exact terms, shipping charges and delay handling are in the Shipping Policy.

8. Cancellation, returns and refunds

Cancellation, damaged/wrong-item claims and refund timelines are governed by the Refund & Cancellation Policy. Because roasted coffee is a food product and is prepared/packed for the order, opened or used packs are not accepted merely because of change of mind or taste preference, without affecting rights available under applicable consumer law.

9. Customer responsibilities

You must provide a complete serviceable address and reachable phone number, inspect the order promptly on delivery, use the website lawfully, and not attempt payment fraud, unauthorised access, interference with the site or misuse of intellectual property.

10. Intellectual property

The NOIRX Coffee name, site design, copy, graphics, product artwork and other original website content are owned by or licensed to the operator and may not be copied, republished or commercially exploited without permission, except where law permits.

11. Suspension and termination

We may restrict or refuse access or orders where reasonably necessary to address fraud, abuse, security threats, unlawful conduct or repeated material breach of these terms. Existing lawful consumer rights and obligations relating to completed orders remain unaffected.

12. Liability

Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for delay caused by events outside reasonable control. For claims directly relating to an order, any contractual limitation applies only to the extent permitted by applicable law.

13. Complaints and disputes

Contact our Grievance Officer, Prateek Vats, at vanshboon@gmail.com or +91 93549 08305. We aim to acknowledge consumer grievances within 48 hours and resolve them within one month. Nothing in these terms removes your right to approach the National Consumer Helpline or a competent consumer commission/court.

14. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to mandatory consumer-protection jurisdiction and other non-waivable rights, courts at Gurugram, Haryana have jurisdiction.

15. Changes

We may update these terms for future use of the site. The version applicable to an accepted order is the version made available when that order was placed, unless a change is required by law.