Privacy Policy
This policy describes how NOIRX Coffee handles customer and website data.
Last updated: 30 September 2026
1. Operator and scope
NOIRX Coffee is operated by Prateek Vats from E-91 New Palam Vihar, Bajghera, Gurugram, Haryana 122017, India. This policy explains how personal data is handled when you browse noirx.lol, place an order, make a payment, or contact support.
2. Information we collect
- Name, phone number and delivery address you provide at checkout.
- Order details, including coffee, pack size, grind, quantity, price, shipping and order reference.
- Payment references and payment status received from the payment service provider. We do not intentionally collect or store your card number, UPI PIN, CVV or net-banking password.
- Support or complaint messages you send to us.
- Basic technical information that may be logged by our hosting/security providers, such as IP address, browser/device information, request time and security events.
3. Why we use information
We use personal data to process and deliver orders, verify and reconcile payments, provide customer support, prevent fraud and abuse, comply with tax/accounting/legal obligations, and maintain the security of the website. Marketing messages are sent only where permitted and you can opt out.
4. Sharing and processors
We share only the information reasonably necessary with payment service providers and banks, courier/logistics partners, Cloudflare as website infrastructure provider, professional advisers/accounting providers where needed, and government or law-enforcement authorities where disclosure is legally required. We do not sell personal data.
5. Payments
Online payments may be processed by a third-party payment gateway such as Razorpay, Cashfree, Paytm or another provider enabled on the checkout. Their own privacy terms apply to information they collect directly. Sensitive payment credentials are entered into the payment provider or your bank/UPI app and are not stored by NOIRX Coffee.
6. Cookies and local storage
The shop uses browser local storage to remember your cart. Essential security/payment technologies may be used by our hosting or payment provider. We do not use advertising cookies on this build. If non-essential analytics or advertising technologies are added later, this policy and any consent controls will be updated before use.
7. Retention
Order, payment and complaint records are retained only for as long as reasonably necessary for fulfilment, support, fraud prevention and applicable tax, accounting or legal requirements. Data that is no longer required is deleted or anonymised where reasonably practicable.
8. Security
We use HTTPS, restricted server-side payment verification and reasonable administrative and technical safeguards. No online system can be guaranteed completely secure; if we identify a material incident we will take appropriate steps under applicable law.
9. Your choices and rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and rules in force from time to time, you may request information about your personal data, correction/completion, erasure where applicable, withdrawal of consent where processing is based on consent, and grievance redressal. You may also exercise any right of nomination available under applicable law.
10. Children
NOIRX Coffee does not knowingly solicit orders or personal data from children in a manner prohibited by applicable law. If you believe a child has provided personal data without the consent required by law, contact us so we can take appropriate action.
11. Grievance and privacy contact
Prateek Vats, Grievance Officer & Data Protection Contact. Email: vanshboon@gmail.com. Phone/WhatsApp: +91 93549 08305. Address: E-91 New Palam Vihar, Bajghera, Gurugram, Haryana 122017, India. We aim to acknowledge consumer grievances within 48 hours and resolve them within one month.
12. Changes
Material changes will be posted on this page with an updated date. Continued use after a change does not override any consent requirement imposed by applicable law.