Refund & Cancellation Policy

This policy explains exactly when an order can be cancelled, when a replacement/refund is available, how to request one and how long approved refunds normally take.

Last updated: 30 September 2026

1. Cancellation window

You may request cancellation for a full refund within 12 hours of placing the order or before roasting starts, whichever is earlier. After roasting starts, cancellation for change of mind is not available because the coffee is prepared for your order.

2. How to cancel

Send your order number and registered phone number through any of these channels: email vanshboon@gmail.com, WhatsApp/call +91 93549 08305. The request is effective when received by us; we will confirm whether it was received within the cancellation window.

3. Returns and replacements

Roasted coffee is a food product. Opened or used packs cannot be returned merely for change of mind or taste preference. If you receive an incorrect item, a materially damaged package, or a package with a clear quality/safety issue on arrival, contact us within 48 hours of delivery with your order number and clear photographs. After verification, we will offer an appropriate replacement or refund.

4. Non-refundable situations

• Change of mind after the cancellation window.
• Opened/used coffee where no defect, damage or wrong fulfilment is established.
• Minor natural variation in coffee flavour, aroma or appearance that is consistent with the product description.
• Delivery failure caused by an incorrect/incomplete address or repeated unavailable-recipient attempts, except where applicable law requires otherwise.

5. Refund mode and processing time

Approved refunds are initiated to the original payment method. We normally initiate an approved refund within 2 working days of approval. After initiation, banks/payment providers typically take an additional 5–7 working days to credit the amount. Actual bank/provider timelines can vary.

6. Failed or duplicate payments

If money is debited but an order is not confirmed, first check your bank/payment-provider status. Automatic reversals are controlled by the bank/payment network. If the amount is not reversed within the provider's stated timeline, contact us with the transaction reference so we can investigate. Confirmed duplicate captures for the same order will be refunded after verification.

7. Shipping charges on refunds

Where the order is refunded because we supplied a wrong/damaged item or the shipment is confirmed lost, eligible shipping charges paid for that affected order are also refunded. Where a cancellation is accepted before dispatch, the amount actually collected for that cancelled order is refunded.

8. Consumer rights

This policy does not limit any right or remedy that cannot lawfully be excluded under the Consumer Protection Act, 2019 or other applicable law.

9. Contact

Email: vanshboon@gmail.com · Phone/WhatsApp: +91 93549 08305 · Address: E-91 New Palam Vihar, Bajghera, Gurugram, Haryana 122017, India.